Customer Support

Comecer’s customer services have always focused on meeting customer’s needs. One important aspect of our philosophy is that customer satisfaction is the only criterion to our efforts.

Click on your country to contact the nearest Customer Service

Comecer Inc.
Telephone: 1 866 – 352 3311

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

According to italian privacy laws you must give us your consent to use your personal information. Before you give us your consent to use the information you are sending. Please read our privacy policy.

I give my consent *

I wish to subscribe to the Comecer Newsletter

CCL Controle e Validação
a VECO Group Company
Telephone: +55 (19) 3289-2035 (Portuguese and Spanish)

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

Qados Ltd
Telephone: +44 (0)1252 878999

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

1. EDOMED
Telephone: +48 22 643 70 87
2. Synektik
Telephone: +48 22 606 36 32

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

MSM-Medimpex
Customer support Telephone:
+7 495 221-04-05
(#1107)

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

Comecer India
Telephone: +91 9820535954

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

Comecer S.p.A.
Telephone: +39 0546 057399

fill in the Customer Support Request Form on this page

First Name *

Last Name *

Job Title *

Email *

Telephone *

Company *

Address *

City *

Country *

We recommend that you fill in all the fields below with the required data in order to facilitate our service department and speed up response times and intervention.

Machine details

Type

Year of manufacture

Serial number

Purchase Order Number

Message *

I give my consent *

I wish to subscribe to the Comecer Newsletter

Upon receipt of a request of assistance, Help Desk Engineers contact the customer and take charge of the problem by:

Checking real emergencies on site
Evaluating potential exposure of operators to radiation
If the customer agrees, step-by-step explanation of actions required to solve the emergency and re-start production.

In case the problem isn’t solved after first contact, possible solutions are :

Remote control which gives the possibility to have direct access to all functions of the machine using an Internet connection.
Tele-assistance with a video camera
Offer for on site assistance + spare parts (where required) with an engineer leaving from Comecer Italy
Offer for on site assistance + spare parts (where required) with an engineer leaving from our local Service points, depending on customer location.

Customer Support

Click on your country to contact the nearest Customer Service

Comecer Inc.
Telephone: 1 866 – 352 3311

Machine details

CCL Controle e Validação
a VECO Group Company
Telephone: +55 (19) 3289-2035 (Portuguese and Spanish)

Machine details

Qados Ltd
Telephone: +44 (0)1252 878999

Machine details

1. EDOMED
Telephone: +48 22 643 70 87
2. Synektik
Telephone: +48 22 606 36 32

Machine details

MSM-Medimpex
Customer support Telephone:
+7 495 221-04-05
(#1107)

Machine details

Comecer India
Telephone: +91 9820535954

Machine details

Comecer S.p.A.
Telephone: +39 0546 057399

Machine details

On site assistance

Spare parts supplies

Contact our customer support