Customer requirements and service procedure

The requirements for the final customer are very simple, since it is enough to have an internet connection.

The service quality depends on the connection speed given by the final customer. The video camera will be supplied and installed by Comecer’s technicians during the installation and testing of the machine. All the software used for the achievement of the teleassistance are products developed by our worldwide well-known suppliers and therefore give the best guarantee in the performance and reliability.

The activation of the teleassistance service is effected by the Comecer’s technicians directly during the installation and training period on site, or it can be effected even successively with an easy operation, which can be carried out with the assistance of the Comecer’s personnel also by phone, giving the necessary identification codes.