On-call Maintenance Visits

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Diagnosis

The process of corrective maintenance begins with a failure and a diagnosis of the failure.

The diagnostic process can include a physical inspection of a system, the use of a diagnostic computer to evaluate the system, interviews with system users.

It is important to determine what caused the problem in order to take appropriate action.

Action

On site or by remote access. Inspection of the equipment to identify the reason for the failure and the action to be taken to eliminate or reduce the frequency of future similar failures.

Testing

The technician verifies that the fix has worked by testing the system.

All engineers of our local Service points  have been trained in Comecer and are fully experienced, with full satisfaction of end users, appreciating mother-tongue technicians and timely presence on site.

Training consists in classroom and workshop activities:

  • Cognitive approaches to our products with description of operations
  • Study of electrical and pneumatic diagrams
  • Analysis of all alarms also through new easy-problem-solving data sheets
  • Study of the end user’s Use and Maintenance Manual for a complete overview of the documentation supplied
  • Practical training on the machines in our production department.

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