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Customer Support

Service as ongoing support to customers

Starting from the SAT, Comecer service takes charge and follows customers throughout the lifecycle of the equipment, providing support in normal operations, management and maintenance of the machine and assistance in case of exceptional operations.

Immediate response to customer needs

Our service engineering office handles over 1,500 telephone and online calls a year from all over the world for technical support.

Presence in the field

The Comecer Field Engineering and local service providers offer more than 2,000 operations a year at customer sites , responding in a short time with professionalism and expertise to ensure maximum efficiency of equipment.


Our planning department ensures optimisation in planning support by assigning priority levels according to customer needs.

Calibration Centre

At our premises we have a fully equipped Calibration Centre for instruments used in the measurement of ionizing radiations.

Accredia calibrations

For instuments used in the measurement of ionizing radiations – Accredia accreditation LAT 065.

In accordance with the accreditation table, electronic dosimeters are calibrated for personal and environmental radioprotection, radiodiagnostics, mammographies and the irradiation of passive dosimeters for personal and environmental radioprotection with the issue of Accredia certifications referring to the Air Kerma values and the Dose Equivalent Hp(10); Hp(0,07); Hp(3); H*(10) and H’(0,07).”

Comecer calibrations

In addition to Accredia calibration services, the Comecer Calibration Centre issues certificates of calibration for sizes not covered by the accreditation table (time of discharge, radiation energy, activity…) for the following instruments for quality control in x-ray machines:

  • Multimeters
  • Kilovoltmeter
  • Timing

and instruments for measuring activity in people, objects and environments:

  • Contamination meters
  • Hands, feet and clothing
  • Dose calibrator
  • Monitoring unit
  • Instruments and materials for radioprotection
  • Waste Disposal Systems

More information here »


It is a “GMP” requirement of good manufacturing practice that each manufacturer identifies what validation work is necessary to prove control of the critical aspects of their particular operation. Comecer has the possibility to certify our machines through the following:

Comecer Always On

Comecer Always On is a collection of virtual tools to help you, your team, and your organization connect with us anytime anywhere.

We can arrange web-based meetings, webcasts, 3D product demonstrations, factory tours, remote FATs, remote mock-ups, technical training, after-sales support, and more, all using secure connections and easy interfaces. Try us!

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